United Kingdom · Question · Written question
UIN 143733
HM Passport Office: Telephone Services
Introduced
21 March 2022
Last action
24 March 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
24 March 2022
Summary
To ask the Secretary of State for the Home Department, what assessment her Department has made of the information available to call handlers supporting individuals looking for application updates via telephony services at HM Passport Office.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
21 March 2022
Written question
To ask the Secretary of State for the Home Department, what assessment her Department has made of the information available to call handlers supporting individuals looking for application updates via telephony services at HM Passport Office.
Source: Commons
24 March 2022
Answer
All Passport Adviceline call handlers have some access to passport application information, and customers can be transferred where more in-depth advice is needed. We continue to work with our supplier to increase the number of call handlers who are dedica...
Source: Written answer
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Sponsors
- · Home Office · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-03-21/143733
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1452857
- uk · wq-1452857 · source updated 24 March 2022