United Kingdom · Question · Written question
UIN 166271
State Retirement Pensions: Telephone Services
Original
Introduced
15 March 2023
Last action
21 March 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
21 March 2023
Summary
To ask the Secretary of State for Work and Pensions, how many calls to the Future Pension Centre helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Future Pension Centre following
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Timeline
15 March 2023
Written question
To ask the Secretary of State for Work and Pensions, how many calls to the Future Pension Centre helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Future Pension Centre following
Source: Commons
21 March 2023
Answer
The DWP Future Pension Centre helpline has experienced unprecedented levels of contact from customers considering whether to pay voluntary National Insurance Contributions (vNICS) before the deadline. In a normal month, the Department would receive 30,000...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-03-15/166271
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1604397
- uk · wq-1604397 · source updated 21 March 2023