United Kingdom · Question · Written question
UIN 166272
Revenue and Customs: Telephone Services
Introduced
15 March 2023
Last action
20 March 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
20 March 2023
Summary
To ask the Chancellor of the Exchequer, how many full-time equivalent advisers are employed by HMRC to handle calls on national insurance contributions and the state pension in each year since 2009.
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Timeline
15 March 2023
Written question
To ask the Chancellor of the Exchequer, how many full-time equivalent advisers are employed by HMRC to handle calls on national insurance contributions and the state pension in each year since 2009.
Source: Commons
20 March 2023
Answer
The HMRC Personal Tax (PT) Operations unit is responsible for administering the National Insurance (NI) Helpdesk. We typically have not kept staffing numbers for specific helplines since we employ a variable workforce model, where our staff may switch bet...
Source: Written answer
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- · Treasury · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-03-15/166272
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1604398
- uk · wq-1604398 · source updated 20 March 2023