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United Kingdom · Question · Written question

UIN 166272

Revenue and Customs: Telephone Services

answeredUnited Kingdom· UK Parliament· EN

Introduced

15 March 2023

Last action

20 March 2023 · Answer

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Answered

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Discovery layer

Source updated

20 March 2023

Summary

To ask the Chancellor of the Exchequer, how many full-time equivalent advisers are employed by HMRC to handle calls on national insurance contributions and the state pension in each year since 2009.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 15 March 2023

    Written question

    To ask the Chancellor of the Exchequer, how many full-time equivalent advisers are employed by HMRC to handle calls on national insurance contributions and the state pension in each year since 2009.

    Source: Commons

  2. 20 March 2023

    Answer

    The HMRC Personal Tax (PT) Operations unit is responsible for administering the National Insurance (NI) Helpdesk. We typically have not kept staffing numbers for specific helplines since we employ a variable workforce model, where our staff may switch bet...

    Source: Written answer

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