United Kingdom · Question · Written question
UIN 1663
Universal Credit: Telephone Services
Original
Introduced
9 January 2020
Last action
14 January 2020 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
14 January 2020
Summary
To ask the Secretary of State for Work and Pensions, whether she will make it her policy that all universal credit claimants making phone calls to her Department should be informed that staff can phone them back free of charge.
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Timeline
9 January 2020
Written question
To ask the Secretary of State for Work and Pensions, whether she will make it her policy that all universal credit claimants making phone calls to her Department should be informed that staff can phone them back free of charge.
Source: Commons
14 January 2020
Answer
The Department takes seriously the need to support claimants, and wants Universal Credit to be easy to access. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare sy...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2020-01-09/1663
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1169824
- uk · wq-1169824 · source updated 14 January 2020