Social Security Benefits: Appeals

Summary

To ask the Secretary of State for Work and Pensions, what policy guidance departmental staff follow when offering claimants an increased benefits award over the telephone after their appeal has been lodged; and if she will place a copy of that policy in t

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Timeline

1. 18 March 2021

   Written question

   To ask the Secretary of State for Work and Pensions, what policy guidance departmental staff follow when offering claimants an increased benefits award over the telephone after their appeal has been lodged; and if she will place a copy of that policy in t

   Source: Commons

2. 25 March 2021

   Answer

   A copy of the guidance will be placed in the library. It includes a step by step approach that must be taken to ensure that claimants fully understand the nature of the call and their rights; it also enables any representative to play a full part in the d...

   Source: Written answer

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• · Department for Work and Pensions · Answering body

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