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United Kingdom · Question · Written question

UIN 182178

Revenue and Customs: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

21 April 2023

Last action

27 April 2023 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

27 April 2023

Official sourceShare

Summary

To ask the Chancellor of the Exchequer, what steps his Department is taking to improve the call answer rates for HMRC helplines.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 21 April 2023

    Written question

    To ask the Chancellor of the Exchequer, what steps his Department is taking to improve the call answer rates for HMRC helplines.

    Source: Commons

  2. 27 April 2023

    Answer

    HMRC is working to improve call answer rates, primarily through supporting customers who can use digital services to do so in the first instance. This will reduce call numbers and allow HMRC to focus their telephone support on those with more complex circ...

    Source: Written answer

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