United Kingdom · Question · Written question
UIN 19028
Probate Service: Telephone Services
Introduced
18 March 2024
Last action
26 March 2024 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
26 March 2024
Summary
To ask the Secretary of State for Justice, what the average holding time was for phone calls to the probate office contact line in each year since 2019.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
18 March 2024
Written question
To ask the Secretary of State for Justice, what the average holding time was for phone calls to the probate office contact line in each year since 2019.
Source: Commons
26 March 2024
Answer
The average holding time (Average Speed of Answer (ASA)) for phone calls to the Probate office contact line in each year since 2019 is as follows: 2021 = 17 minutes 28 seconds2022 = 33 minutes 23 seconds2023 = 12 minutes 17 seconds HMCTS does not hold ASA...
Source: Written answer
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Sponsors
- · Ministry of Justice · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2024-03-18/19028
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1696800
- uk · wq-1696800 · source updated 26 March 2024