United Kingdom · Question · Written question
UIN 191354
Department for Work and Pensions: Artificial Intelligence
Introduced
27 June 2023
Last action
3 July 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Artificial intelligence
Source updated
3 July 2023
Summary
To ask the Secretary of State for Work and Pensions, whether his Department uses natural language processing to analyse communications from claimants.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
27 June 2023
Written question
To ask the Secretary of State for Work and Pensions, whether his Department uses natural language processing to analyse communications from claimants.
Source: Commons
3 July 2023
Answer
DWP uses natural language processing to analyse communications with our customers via Telephony. This includes Speech Analytics, Call Routing and Call Transcription. All of this is to improve the customer experience and assist our customers in accessing t...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-06-27/191354
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1648284
- uk · wq-1648284 · source updated 3 July 2023