Revenue and Customs: Telephone Services

Summary

To ask the Chancellor of the Exchequer, what the average waiting time was for callers to HM Revenue and Customs helplines dealing with bereavement and estates in each of the last two years.

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Timeline

1. 15 July 2026

   Written question

   To ask the Chancellor of the Exchequer, what the average waiting time was for callers to HM Revenue and Customs helplines dealing with bereavement and estates in each of the last two years.

   Source: Commons

2. 4 September 2026

   Answer

   Most unused pension funds and pension death benefits will be brought into the value of a person’s estate for Inheritance Tax (IHT) purposes from 6 April 2027. Most estates will continue to have no IHT liability, even after these changes have come into eff...

   Source: Written answer

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Sponsors

• Susan Murray · Liberal Democrat · Commons
• · Treasury · Answering body
• James Murray · Labour · Answering member

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