Access to Work Programme

Summary

To ask the Secretary of State for Work and Pensions, what service targets apply to (a) application processing, (b) renewals, (c) payment processing and (d) complaint handling within Access to Work.

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Timeline

1. 16 July 2026

   Written question

   To ask the Secretary of State for Work and Pensions, what service targets apply to (a) application processing, (b) renewals, (c) payment processing and (d) complaint handling within Access to Work.

   Source: Commons

2. 3 September 2026

   Answer

   Access to Work is a discretionary grant scheme and does not operate against published service targets for application processing or renewals. The time taken to process applications and renewals will vary depending on a range of factors, including the comp...

   Source: Written answer

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Sponsors

• · Department for Work and Pensions · Answering body

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