United Kingdom · Question · Written question
UIN 19792
Child Maintenance Service: Telephone Services
Introduced
24 February 2020
Last action
27 February 2020 · Answer
Status
Answered
Sponsors
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Subjects
Discovery layer
Source updated
27 February 2020
Summary
To ask the Secretary of State for Work and Pensions, what the average length of time was that callers to the Child Maintenance Service were on hold waiting to be put through to an adviser in (a) 2018 and (b) 2019.
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Timeline
24 February 2020
Written question
To ask the Secretary of State for Work and Pensions, what the average length of time was that callers to the Child Maintenance Service were on hold waiting to be put through to an adviser in (a) 2018 and (b) 2019.
Source: Commons
27 February 2020
Answer
For the 2018 calendar year the average wait time was 55 seconds. For the 2019 calendar year the average wait time was 6 minutes 12 seconds. Whilst figures for 2018 look significantly lower than the 2019 wait time, this is because the methodology in place ...
Source: Written answer
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- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2020-02-24/19792
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1179957
- uk · wq-1179957 · source updated 27 February 2020