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United Kingdom · Question · Written question

UIN 201479

Revenue and Customs: Remote Working

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

13 October 2023

Last action

23 October 2023 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

23 October 2023

Summary

To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential impact of trends in the number of staff in HMRC working from home on the (a) average time taken to process cases and (b) quality of service provision.

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Timeline

  1. 13 October 2023

    Written question

    To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential impact of trends in the number of staff in HMRC working from home on the (a) average time taken to process cases and (b) quality of service provision.

    Source: Commons

  2. 23 October 2023

    Answer

    HMRC takes the quality of customer service very seriously. HMRC’s approach to hybrid working is in line with many private and public sector organisations. HMRC’s workforce plan includes the effective use of hybrid working where this meets business needs; ...

    Source: Written answer

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