United Kingdom · Question · Written question
UIN 201479
Revenue and Customs: Remote Working
Original
Introduced
13 October 2023
Last action
23 October 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
23 October 2023
Summary
To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential impact of trends in the number of staff in HMRC working from home on the (a) average time taken to process cases and (b) quality of service provision.
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Timeline
13 October 2023
Written question
To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential impact of trends in the number of staff in HMRC working from home on the (a) average time taken to process cases and (b) quality of service provision.
Source: Commons
23 October 2023
Answer
HMRC takes the quality of customer service very seriously. HMRC’s approach to hybrid working is in line with many private and public sector organisations. HMRC’s workforce plan includes the effective use of hybrid working where this meets business needs; ...
Source: Written answer
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Sponsors
- · Treasury · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-10-13/201479
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1663625
- uk · wq-1663625 · source updated 23 October 2023