United Kingdom · Question · Written question
UIN 203184
Revenue and Customs: Telephone Services
Introduced
18 October 2023
Last action
25 October 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
25 October 2023
Summary
To ask the Chancellor of the Exchequer, what recent assessment he has made of the adequacy of the average time taken for HMRC to answer phone calls; and if he will make a statement.
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Timeline
18 October 2023
Written question
To ask the Chancellor of the Exchequer, what recent assessment he has made of the adequacy of the average time taken for HMRC to answer phone calls; and if he will make a statement.
Source: Commons
25 October 2023
Answer
HMRC takes the quality of customer service very seriously.HMRC is working to improve call answer rates, primarily through supporting customers who can use digital services to do so in the first instance. This will reduce call numbers and allow HMRC to foc...
Source: Written answer
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Sponsors
- · Treasury · Answering body
Related records
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-10-18/203184
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1665695
- uk · wq-1665695 · source updated 25 October 2023