United Kingdom · Question · Written question
UIN 203344
Pensions Ombudsman: Complaints
Original
Introduced
18 October 2023
Last action
23 October 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
23 October 2023
Summary
To ask the Secretary of State for Work and Pensions, what the average time from the initial receipt of a complaint is for the Pensions Ombudsman to conclude an investigation that the Early Resolution Team have escalated.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
18 October 2023
Written question
To ask the Secretary of State for Work and Pensions, what the average time from the initial receipt of a complaint is for the Pensions Ombudsman to conclude an investigation that the Early Resolution Team have escalated.
Source: Commons
23 October 2023
Answer
TPO’s Early Resolution team (ERT) investigates complaints where TPO believes the complaint may be resolved informally. Over 80% of cases that go to ERT are resolved there, but where this is not possible, the complaint is passed to TPO’s Adjudication Team....
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-10-18/203344
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1665780
- uk · wq-1665780 · source updated 23 October 2023