NHS: Complaints

Summary

To ask the Secretary of State for Health and Social Care, whether she is taking steps to ensure that people with low agency have an opportunity to raise concerns and complaints within the NHS; and what recent discussions she has had with NHS leaders on th

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Timeline

1. 16 April 2024

   Written question

   To ask the Secretary of State for Health and Social Care, whether she is taking steps to ensure that people with low agency have an opportunity to raise concerns and complaints within the NHS; and what recent discussions she has had with NHS leaders on th

   Source: Commons

2. 19 April 2024

   Answer

   There is a range of support available for people who may need help when making a complaint. This includes the Patient Advice and Liaison Service (PALS), which is available in most hospitals. The PALS offers confidential advice, support, and information to...

   Source: Written answer

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• · Department of Health and Social Care · Answering body

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