Water Companies: Dispute Resolution

Summary

To ask the Secretary of State for Environment, Food and Rural Affairs, how many consumer complaints were affected by the discontinuation of the WATRS adjudication scheme before a replacement provider became operational.

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Timeline

1. 28 August 2026

   Written question

   To ask the Secretary of State for Environment, Food and Rural Affairs, how many consumer complaints were affected by the discontinuation of the WATRS adjudication scheme before a replacement provider became operational.

   Source: Commons

2. 4 September 2026

   Answer

   All previous complaints that were being handled by the Dispute Resolution Ombudsman on behalf of the Consumer Council for Water (CCW) before the withdrawal of CCW’s adjudication service were progressed to conclusion. Under the new arrangement, if a custom...

   Source: Written answer

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Sponsors

• James Naish · Labour · Commons
• · Department for Environment, Food and Rural Affairs · Answering body
• Emma Hardy · Labour · Answering member

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