Water Companies: Dispute Resolution

Summary

To ask the Secretary of State for Environment, Food and Rural Affairs, what guidance her Department has issued to water companies on handling complaints that had reached the adjudication stage before the withdrawal of the WATRS scheme.

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Timeline

1. 28 August 2026

   Written question

   To ask the Secretary of State for Environment, Food and Rural Affairs, what guidance her Department has issued to water companies on handling complaints that had reached the adjudication stage before the withdrawal of the WATRS scheme.

   Source: Commons

2. 4 September 2026

   Answer

   All previous complaints that were being handled by the Dispute Resolution Ombudsman on behalf of the Consumer Council for Water (CCW) before the withdrawal of CCW’s adjudication service were progressed to conclusion. Under the new arrangement, if a custom...

   Source: Written answer

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Sponsors

• James Naish · Labour · Commons
• · Department for Environment, Food and Rural Affairs · Answering body
• Emma Hardy · Labour · Answering member

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