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United Kingdom · Question · Written question

UIN 23751

HM Passport Office: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

23 June 2022

Last action

28 June 2022 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

28 June 2022

Summary

To ask the Secretary of State for the Home Department, what assessment her Department has made of the adequacy of call back services by HM Passport Office.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 23 June 2022

    Written question

    To ask the Secretary of State for the Home Department, what assessment her Department has made of the adequacy of call back services by HM Passport Office.

    Source: Commons

  2. 28 June 2022

    Answer

    As has already been said in Parliament, the recent performance of the Passport advice line has been unacceptable.Teleperformance, the contractor who runs the line on behalf of HM Passport Office, has been required to put in place an improvement plan which...

    Source: Written answer

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