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United Kingdom · Question · Written question

UIN 2449

HM Passport Office: Standards

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

16 May 2022

Last action

23 May 2022 · Answer

Status

Answered

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Discovery layer

Source updated

23 May 2022

Summary

To ask the Secretary of State for the Home Department, what the customer satisfaction rating was at HM Passport Office for the latest period for which that rating was measured.

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Timeline

  1. 16 May 2022

    Written question

    To ask the Secretary of State for the Home Department, what the customer satisfaction rating was at HM Passport Office for the latest period for which that rating was measured.

    Source: Commons

  2. 23 May 2022

    Answer

    Her Majesty’s Passport Office’s customer satisfaction score is measured as the percentage of all customers who have rated the service as a 9 or 10 for their overall experience. In April 2022, this was 63%.

    Source: Written answer

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