United Kingdom · Question · Written question
UIN 2449
HM Passport Office: Standards
Original
Introduced
16 May 2022
Last action
23 May 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
23 May 2022
Summary
To ask the Secretary of State for the Home Department, what the customer satisfaction rating was at HM Passport Office for the latest period for which that rating was measured.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
16 May 2022
Written question
To ask the Secretary of State for the Home Department, what the customer satisfaction rating was at HM Passport Office for the latest period for which that rating was measured.
Source: Commons
23 May 2022
Answer
Her Majesty’s Passport Office’s customer satisfaction score is measured as the percentage of all customers who have rated the service as a 9 or 10 for their overall experience. In April 2022, this was 63%.
Source: Written answer
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- · Home Office · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-05-16/2449
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1463247
- uk · wq-1463247 · source updated 23 May 2022