TLScontact: Contracts

Summary

To ask the Secretary of State for the Home Department, pursuant to the Answer of 16 June 2022 to Question 14463 on Visas: Ukraine, if she will make an assessment of whether TLS has met the terms of the service level agreement (SLA) in the last 12 months;

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Timeline

1. 24 June 2022

   Written question

   To ask the Secretary of State for the Home Department, pursuant to the Answer of 16 June 2022 to Question 14463 on Visas: Ukraine, if she will make an assessment of whether TLS has met the terms of the service level agreement (SLA) in the last 12 months;

   Source: Commons

2. 4 July 2022

   Answer

   This year, TLS’ overall performance of the Service Level Agreement (SLA) is good, with the year average for the key Critical Service Levels (CSLs), appointment availability, turnaround times and biometric capture, all within SLA.We hold Monthly Performanc...

   Source: Written answer

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• · Home Office · Answering body

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