Revenue and Customs: Staff

Summary

To ask the Chancellor of the Exchequer, what are the expected staffing number in full-time equivalent supply numbers before any rebalance in HMRC's Customer Service Group for (a) permanent excluding the Surge and Rapid Response Team, (b) fixed term appoin

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Timeline

1. 18 May 2026

   Written question

   To ask the Chancellor of the Exchequer, what are the expected staffing number in full-time equivalent supply numbers before any rebalance in HMRC's Customer Service Group for (a) permanent excluding the Surge and Rapid Response Team, (b) fixed term appoin

   Source: Commons

2. 27 May 2026

   Answer

   HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...

   Source: Written answer

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• · Treasury · Answering body

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