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United Kingdom · Question · Written question

UIN 26341

Revenue and Customs: Telephone Services

answeredUnited Kingdom· UK Parliament· EN

Introduced

24 January 2025

Last action

3 February 2025 · Answer

Status

Answered

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Discovery layer

Source updated

3 February 2025

Summary

To ask the Chancellor of the Exchequer, how many and what proportion of customers have made a complaint about the customer telephone service in each year since 2015.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 24 January 2025

    Written question

    To ask the Chancellor of the Exchequer, how many and what proportion of customers have made a complaint about the customer telephone service in each year since 2015.

    Source: Commons

  2. 3 February 2025

    Answer

    Data on the number of complaints relating to telephony services is held in line with HMRC’s retention policy.Reporting yearNumber of complaints relating to telephony servicesNumber of telephony complaints as a proportion of all complaints received (%)2015...

    Source: Written answer

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