United Kingdom · Question · Written question
UIN 28686
Revenue and Customs: Telephone Services
Original
Introduced
4 February 2025
Last action
10 February 2025 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
10 February 2025
Summary
To ask the Chancellor of the Exchequer, what is the average wait time for callers to HMRC helplines; what action is being taken to reduce wait times on HMRC helplines; and if she will make it her policy implement a freephone service when wait times are hi
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Timeline
4 February 2025
Written question
To ask the Chancellor of the Exchequer, what is the average wait time for callers to HMRC helplines; what action is being taken to reduce wait times on HMRC helplines; and if she will make it her policy implement a freephone service when wait times are hi
Source: Commons
10 February 2025
Answer
Information regarding the average speed of answer is published as part of HMRC’s monthly performance report:https://www.gov.uk/government/collections/hmrc-monthly-performance-reports HMRC know that their service levels have, until recently, been below pub...
Source: Written answer
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Sponsors
- · Treasury · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2025-02-04/28686
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1762009
- uk · wq-1762009 · source updated 10 February 2025