United Kingdom · Question · Written question
UIN 31316
County Courts: Telephone Services
Introduced
12 February 2025
Last action
25 February 2025 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
25 February 2025
Summary
To ask the Secretary of State for Justice, what performance monitoring is in place to monitor how many calls are unanswered in County Courts when individuals are trying to book a public counter appointment.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
12 February 2025
Written question
To ask the Secretary of State for Justice, what performance monitoring is in place to monitor how many calls are unanswered in County Courts when individuals are trying to book a public counter appointment.
Source: Commons
25 February 2025
Answer
HM Courts & Tribunals Service (HMCTS) does have management information that includes data on telephony performance, such as volumes of answered and unanswered calls. This information does not specifically detail metrics related to unanswered calls for...
Source: Written answer
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Sponsors
- · Ministry of Justice · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2025-02-12/31316
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1765024
- uk · wq-1765024 · source updated 25 February 2025