United Kingdom · Question · Written question
UIN 35626
Pension Credit: Telephone Services
Introduced
4 March 2025
Last action
11 March 2025 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
11 March 2025
Summary
To ask the Secretary of State for Work and Pensions, what steps her Department are taking to reduce phone-line waits for those making an application for Pension Credit.
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Timeline
4 March 2025
Written question
To ask the Secretary of State for Work and Pensions, what steps her Department are taking to reduce phone-line waits for those making an application for Pension Credit.
Source: Commons
11 March 2025
Answer
The Department for Work and Pensions (DWP) plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance and forecasted demand is frequently reviewed and we are continually working to improve our tel...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2025-03-04/35626
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1781218
- uk · wq-1781218 · source updated 11 March 2025