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United Kingdom · Question · Written question

UIN 38687

Passports: Advisory Services

answeredUnited Kingdom· UK Parliament· EN

Introduced

18 July 2022

Last action

25 July 2022 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

25 July 2022

Summary

To ask the Secretary of State for the Home Department, what recent assessment she has made of the adequacy of the passport advice service provided by Teleperformance under the terms of her Department’s contract with that organisation; what recent discussi

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 18 July 2022

    Written question

    To ask the Secretary of State for the Home Department, what recent assessment she has made of the adequacy of the passport advice service provided by Teleperformance under the terms of her Department’s contract with that organisation; what recent discussi

    Source: Commons

  2. 25 July 2022

    Answer

    The service provided by Teleperformance is monitored daily to a pre-defined Service Level Agreement.In light of Teleperformance’s delivery not meeting the required standard earlier this year, they have been responding to a formal rectification plan. The s...

    Source: Written answer

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