United Kingdom · Question · Written question
UIN 39798
HM Passport Office: Teleperformance
Original
Introduced
19 July 2022
Last action
27 July 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
27 July 2022
Summary
To ask the Secretary of State for the Home Department, what monitoring her Department is undertaking in respect of the contract with Teleperformance to handle HM Passport Office enquiries; what assessment she has made of the effectiveness of the delivery
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Timeline
19 July 2022
Written question
To ask the Secretary of State for the Home Department, what monitoring her Department is undertaking in respect of the contract with Teleperformance to handle HM Passport Office enquiries; what assessment she has made of the effectiveness of the delivery
Source: Commons
27 July 2022
Answer
The service provided by Teleperformance is monitored daily to a pre-defined Service Level Agreement. In light of Teleperformance’s delivery not meeting the required standard earlier this year, they have been responding to a formal rectification plan. The ...
Source: Written answer
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- · Home Office · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-07-19/39798
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1490579
- uk · wq-1490579 · source updated 27 July 2022