Revenue and Customs: Telephone Services

Summary

To ask the Chancellor of the Exchequer, pursuant to the Answer of 4 March to Question 33256 on Revenue and Customs: Telephone Services, (a) what steps her department is taking to decrease the average wait time for calls to be answered by HMRC and (b) what

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Timeline

1. 24 March 2025

   Written question

   To ask the Chancellor of the Exchequer, pursuant to the Answer of 4 March to Question 33256 on Revenue and Customs: Telephone Services, (a) what steps her department is taking to decrease the average wait time for calls to be answered by HMRC and (b) what

   Source: Commons

2. 28 March 2025

   Answer

   HMRC received additional funding last year to recruit more customer service advisers to help improve telephony performance. HMRC recognise the real difficulties that delays on phones cause customers. At the end of last year, performance on helplines had i...

   Source: Written answer

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• · Treasury · Answering body

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