United Kingdom · Question · Written question
UIN 43472
Driver and Vehicle Licensing Agency: Telephone Services
Original
Introduced
6 September 2021
Last action
13 September 2021 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
13 September 2021
Summary
To ask the Secretary of State for Transport, whether his Department has made an assessment of the adequacy of the availability of call handlers at the Driver and Vehicle Licensing Agency.
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Timeline
6 September 2021
Written question
To ask the Secretary of State for Transport, whether his Department has made an assessment of the adequacy of the availability of call handlers at the Driver and Vehicle Licensing Agency.
Source: Commons
13 September 2021
Answer
Throughout the pandemic the DVLA’s contact centre has actively managed its operation and flexed the services for customers in line with the available resources. This has included procuring the use of an additional building to increase the number of staff ...
Source: Written answer
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Sponsors
- · Department for Transport · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2021-09-06/43472
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1353078
- uk · wq-1353078 · source updated 13 September 2021