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United Kingdom · Question · Written question

UIN 43992

Social Security Benefits: Telephone Services

answeredUnited Kingdom· UK Parliament· EN

Introduced

6 May 2020

Last action

15 May 2020 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

15 May 2020

Summary

To ask the Secretary of State for Work and Pensions, what steps he has taken to ensure that benefits helplines are fully accessible to people with physical and learning disabilities.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 6 May 2020

    Written question

    To ask the Secretary of State for Work and Pensions, what steps he has taken to ensure that benefits helplines are fully accessible to people with physical and learning disabilities.

    Source: Commons

  2. 15 May 2020

    Answer

    If customers have difficulties using the phone, they can use the following services:Relay UK which is a national service provided by BT that helps people with hearing and speech difficulties communicate with people over the phone. This can be used to cont...

    Source: Written answer

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