United Kingdom · Question · Written question
UIN 45443
HM Passport Office: Telephone Services
Original
Introduced
2 September 2022
Last action
20 September 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
20 September 2022
Summary
To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the adequacy of the customer service provided by Teleperformance, the company contracted to deliver the passport advice line.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
2 September 2022
Written question
To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the adequacy of the customer service provided by Teleperformance, the company contracted to deliver the passport advice line.
Source: Commons
20 September 2022
Answer
Teleperformance have been responding to a formal rectification plan, and the service has significantly improved in response. In August, 98.73% of calls were answered within 30 seconds, exceeding the required service level of 80%.
Source: Written answer
Votes
No vote records are attached yet.
Versions
No version snapshots stored. Document URLs remain at the source.
Documents
No documents linked.
Sponsors
- · Home Office · Answering body
Related records
No cross-record relationships stored yet.
Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-09-02/45443
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1503752
- uk · wq-1503752 · source updated 20 September 2022