United Kingdom · Question · Written question
UIN 45448
HM Passport Office: Telephone Services
Original
Introduced
2 September 2022
Last action
20 September 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
20 September 2022
Summary
To ask the Secretary of State for the Home Department, what steps she has taken to ensure that staff operating the passport advice line receive adequate training.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
2 September 2022
Written question
To ask the Secretary of State for the Home Department, what steps she has taken to ensure that staff operating the passport advice line receive adequate training.
Source: Commons
20 September 2022
Answer
Teleperformance, who operate the Passport Adviceline, carry out a full training programme for all call agents. The training materials used are subject to review and approval by His Majesty’s Passport Office.
Source: Written answer
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Sponsors
- · Home Office · Answering body
Related records
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-09-02/45448
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1503754
- uk · wq-1503754 · source updated 20 September 2022