Revenue and Customs: Telephone Services

Summary

To ask the Chancellor of the Exchequer, under which provisions of the Equality Act 2010 HMRC grants holders of a Gender Recognition Certificate preferential access to the Public Department 1 helpline ahead of others with protected characteristics.

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Timeline

1. 29 May 2026

   Written question

   To ask the Chancellor of the Exchequer, under which provisions of the Equality Act 2010 HMRC grants holders of a Gender Recognition Certificate preferential access to the Public Department 1 helpline ahead of others with protected characteristics.

   Source: Commons

2. 8 June 2026

   Answer

   Improving day-to-day performance, including waiting time on helplines, is a key priority for HMRC. HMRC are taking steps to make sure more of their services are digital, so customers can self-serve online. HMRC online services and the HMRC app are conveni...

   Source: Written answer

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• · Treasury · Answering body

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