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United Kingdom · Question · Written question

UIN 4639

Universal Credit: Telephone Services

answeredUnited Kingdom· UK Parliament· EN

Introduced

18 May 2022

Last action

26 May 2022 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

26 May 2022

Summary

To ask the Secretary of State for Work and Pensions, what proportion of pre-arranged calls with Universal Credit advisors are made within (a) an hour of the arranged time, (b) made on the day of the arranged time and c) not made at all.

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Timeline

  1. 18 May 2022

    Written question

    To ask the Secretary of State for Work and Pensions, what proportion of pre-arranged calls with Universal Credit advisors are made within (a) an hour of the arranged time, (b) made on the day of the arranged time and c) not made at all.

    Source: Commons

  2. 26 May 2022

    Answer

    The information requested is not readily available and to provide it would incur disproportionate cost.

    Source: Written answer

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