United Kingdom · Question · Written question
UIN 48360
Department for Work and Pensions: Telephone Services
Original
Introduced
13 September 2021
Last action
20 September 2021 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
20 September 2021
Summary
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce phone call waiting times for service users trying to contact her Department's services.
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Timeline
13 September 2021
Written question
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce phone call waiting times for service users trying to contact her Department's services.
Source: Commons
20 September 2021
Answer
The Department prioritises resource to our telephony services according to forecast demand. In periods of unexpected high demand (such as experienced through the pandemic) waiting times may vary while the Department rebalances across services, or secures ...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2021-09-13/48360
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1355052
- uk · wq-1355052 · source updated 20 September 2021