Revenue and Customs: Managed Service Companies

Summary

To ask the Chancellor of the Exchequer, if HMRC will publish the value-for-money assessments underpinning its use of Managed Service Providers for customer contact services.

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Timeline

1. 29 May 2026

   Written question

   To ask the Chancellor of the Exchequer, if HMRC will publish the value-for-money assessments underpinning its use of Managed Service Providers for customer contact services.

   Source: Commons

2. 8 June 2026

   Answer

   HMRC’s use of Managed Service Providers (MSPs) is not primarily driven by cost savings. HMRC uses MSPs to support the delivery of flexible and reliable customer service for taxpayers. All HMRC activity is assessed for value for money using standard Civil ...

   Source: Written answer

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• · Treasury · Answering body

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