United Kingdom · Question · Written question
UIN 51691
Child Maintenance Service: Complaints
Original
Introduced
12 May 2025
Last action
15 May 2025 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
15 May 2025
Summary
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve the Child Maintenance Service's complaints procedure.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
12 May 2025
Written question
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve the Child Maintenance Service's complaints procedure.
Source: Commons
15 May 2025
Answer
DWP introduced a single tier complaint model in 2020-2021 to ensure the process of making a complaint in DWP was simple and consistent for our customers. The single tier model put complaints handling back into specialist complaints teams, enabling the Dep...
Source: Written answer
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- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2025-05-12/51691
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1802123
- uk · wq-1802123 · source updated 15 May 2025