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United Kingdom · Question · Written question

UIN 53397

Revenue and Customs: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

21 September 2022

Last action

29 September 2022 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

29 September 2022

Summary

To ask the Chancellor of the Exchequer, what recent assessment he has made of the adequacy of HMRC's (a) average telephone response time targets and (b) operating phone hours; and what information his Department holds on average response times from first

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Timeline

  1. 21 September 2022

    Written question

    To ask the Chancellor of the Exchequer, what recent assessment he has made of the adequacy of HMRC's (a) average telephone response time targets and (b) operating phone hours; and what information his Department holds on average response times from first

    Source: Commons

  2. 29 September 2022

    Answer

    HMRC targets are agreed with HM Treasury and are then used by HMRC to allocate resources appropriately across the department. Information in the form requested is not readily available and could only be obtained, compiled, and collated at a disproportiona...

    Source: Written answer

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