Department for Work and Pensions: Complaints

Summary

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that complaints submitted online are not prematurely disregarded due to a lack of submission evidence.

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Timeline

1. 23 June 2025

   Written question

   To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that complaints submitted online are not prematurely disregarded due to a lack of submission evidence.

   Source: Commons

2. 26 June 2025

   Answer

   Once a customer has submitted an online complaint, they will be contacted by the department regarding the issues raised, at which time the customer can offer evidence to support their complaint; therefore, no additional steps have been taken in this area.

   Source: Written answer

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• · Department for Work and Pensions · Answering body

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