Consumers: Bereavement

Summary

To ask the Secretary of State for Business and Trade, whether his Department assessed the adequacy of existing consumer protection regulations in ensuring that companies treat bereaved customers with appropriate sensitivity and consistency.

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Timeline

1. 13 May 2026

   Written question

   To ask the Secretary of State for Business and Trade, whether his Department assessed the adequacy of existing consumer protection regulations in ensuring that companies treat bereaved customers with appropriate sensitivity and consistency.

   Source: Commons

2. 22 May 2026

   Answer

   Internal policies relating to bereavement are a matter for individual businesses, but we expect companies to treat consumers with compassion in such circumstances, with many organisations having specialist bereavement advisors to support consumers during ...

   Source: Written answer

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• · Department for Business and Trade · Answering body

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