United Kingdom · Question · Written question
UIN 7080
Thameslink Line: WhatsApp
Introduced
4 June 2026
Last action
15 June 2026 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
15 June 2026
Summary
To ask the Secretary of State for Transport, what she plans to implement the timeline is for launching the WhatsApp passenger support service during disruptions to Thameslink services; and what assessment she has made of the staffing levels required to en
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
4 June 2026
Written question
To ask the Secretary of State for Transport, what she plans to implement the timeline is for launching the WhatsApp passenger support service during disruptions to Thameslink services; and what assessment she has made of the staffing levels required to en
Source: Commons
15 June 2026
Answer
GTR will introduce WhatsApp as a customer support channel, in phases over summer and autumn 2026. This will happen via a 1 to 1 chat function, providing customer relations support and broadcast messaging to improve real time information delivery.The impro...
Source: Written answer
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- · Department for Transport · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2026-06-04/7080
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1912602
- uk · wq-1912602 · source updated 15 June 2026