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United Kingdom · Question · Written question

UIN 71474

NHS 111

answeredUnited Kingdom· UK Parliament· EN

Introduced

8 November 2021

Last action

15 November 2021 · Answer

Status

Answered

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Discovery layer

Source updated

15 November 2021

Summary

To ask the Secretary of State for Health and Social Care, what the (a) average call duration, (b) average waiting time and (c) total number of calls were to the NHS emergency advice service number 111 where the caller ended the call before it was answered

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Timeline

  1. 8 November 2021

    Written question

    To ask the Secretary of State for Health and Social Care, what the (a) average call duration, (b) average waiting time and (c) total number of calls were to the NHS emergency advice service number 111 where the caller ended the call before it was answered

    Source: Commons

  2. 15 November 2021

    Answer

    The average call duration for NHS111 calls is not held centrally.The average waiting time for NHS111 calls is only available for April – August 2021, and not for previous years. The average waiting from April to August 2021 was 271 seconds.The total numbe...

    Source: Written answer

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