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United Kingdom · Question · Written question

UIN 71835

Universal Credit: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

9 July 2020

Last action

17 July 2020 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

17 July 2020

Summary

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 July 2020 to Question 42141 on Universal Credit: Telephone Services, what the average waiting time for has been for claimants calling the universal credit helpline in each we

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Timeline

  1. 9 July 2020

    Written question

    To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 July 2020 to Question 42141 on Universal Credit: Telephone Services, what the average waiting time for has been for claimants calling the universal credit helpline in each we

    Source: Commons

  2. 17 July 2020

    Answer

    Individuals making a Universal Credit declaration from 16 March to 23 June stood at 3.2 million (3,240,570) The Average Speed of Answer for calls to Universal Credit in each week from 6th January 2020 is shown below in the format of hours:minutes:seconds....

    Source: Written answer

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