United Kingdom · Question · Written question
UIN 74
HM Passport Office: Telephone Services
Original
Introduced
10 May 2022
Last action
16 May 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
16 May 2022
Summary
To ask the Secretary of State for the Home Department, what the average waiting time is for telephone calls made from 1 May 2022 to the dedicated advice line for hon. Members at HM Passport Office.
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Timeline
10 May 2022
Written question
To ask the Secretary of State for the Home Department, what the average waiting time is for telephone calls made from 1 May 2022 to the dedicated advice line for hon. Members at HM Passport Office.
Source: Commons
16 May 2022
Answer
Average wait times for the dedicated HM Passport queries on the MP enquiry line have been unacceptable.From 9 May, a new additional team of dedicated HMPO staff began operating the helpline. As a result, we have seen wait times halve and we expect to see ...
Source: Written answer
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- · Home Office · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-05-10/74
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1461323
- uk · wq-1461323 · source updated 16 May 2022