United Kingdom · Question · Written question
UIN 7707
Employment and Support Allowance: Telephone Services
Original
Introduced
30 October 2019
Last action
5 November 2019 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
5 November 2019
Summary
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 October 2019 to Question 198, what steps she is taking to improve telephone waiting times for the employment and support allowance telephone helpline.
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Timeline
30 October 2019
Written question
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 October 2019 to Question 198, what steps she is taking to improve telephone waiting times for the employment and support allowance telephone helpline.
Source: Commons
5 November 2019
Answer
As a Department we regularly review the resource required to meet the demand on our telephony channels. Our aim is to provide our customers with the prompt service they deserve but at times high call volumes can have an impact on the service we provide - ...
Source: Written answer
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- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2019-10-30/7707
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1167412
- uk · wq-1167412 · source updated 5 November 2019