Universal Credit: Learning Disability and Mental Illness

Summary

To ask the Secretary of State for Work and Pensions, how many hours of (a) initial and (b) refresher training Universal Credit agents receive on supporting claimants with learning disabilities or mental health conditions; and at what intervals refresher t

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Timeline

1. 15 September 2025

   Written question

   To ask the Secretary of State for Work and Pensions, how many hours of (a) initial and (b) refresher training Universal Credit agents receive on supporting claimants with learning disabilities or mental health conditions; and at what intervals refresher t

   Source: Commons

2. 17 October 2025

   Answer

   Universal Credit agents and Work Coaches receive a range of training to equip them to support customers with health conditions, learning disabilities, and additional or complex needs throughout their role. Key training includes: Mandatory mental health le...

   Source: Written answer

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Sponsors

• · Department for Work and Pensions · Answering body

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