Broadband and Mobile Phones: Contracts

Summary

To ask the Secretary of State for Science, Innovation and Technology, what recent assessment she has made of the potential impact of complex broadband and mobile contract negotiations on (a) older customers and (b) people with vulnerabilities.

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Timeline

1. 10 October 2025

   Written question

   To ask the Secretary of State for Science, Innovation and Technology, what recent assessment she has made of the potential impact of complex broadband and mobile contract negotiations on (a) older customers and (b) people with vulnerabilities.

   Source: Commons

2. 20 October 2025

   Answer

   The department has not recently made any such assessment, however, we remain committed to supporting vulnerable and older consumers. We regularly engage consumer groups, such as Citizens Advice, who have conducted relevant research.Ofcom has introduced se...

   Source: Written answer

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• · Department for Science, Innovation and Technology · Answering body

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