United Kingdom · Question · Written question
UIN 78746
Department for Work and Pensions: Complaints
Original
Introduced
3 November 2022
Last action
14 November 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
14 November 2022
Summary
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the waiting time for processing complaints; and if he will make an assessment of the effectiveness of his Department's adherence to the Independent Case Exa
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Timeline
3 November 2022
Written question
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the waiting time for processing complaints; and if he will make an assessment of the effectiveness of his Department's adherence to the Independent Case Exa
Source: Commons
14 November 2022
Answer
Our aim is to deal with complaints as quickly as we can and we will contact customers within 15 working days to resolve their complaint or agree on next steps if that is not possible. We always inform customers if there may be a delay in answering their c...
Source: Written answer
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- · Department for Work and Pensions · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2022-11-03/78746
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1539261
- uk · wq-1539261 · source updated 14 November 2022