United Kingdom · Question · Written question
UIN 792
Independent Case Examiner: Complaints
Original
Introduced
12 May 2021
Last action
20 May 2021 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
20 May 2021
Summary
To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Case Examiner about benefits were waiting more than 12 months to be allocated to a case worker for investigation in each year since 2010.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
12 May 2021
Written question
To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Case Examiner about benefits were waiting more than 12 months to be allocated to a case worker for investigation in each year since 2010.
Source: Commons
20 May 2021
Answer
When the Independent Case Examiner (ICE) Office accept a complaint for investigation, they will initially try to broker a solution between the complainant and the relevant department or supplier, without having to request evidence to inform an investigati...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2021-05-12/792
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1313829
- uk · wq-1313829 · source updated 20 May 2021