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United Kingdom · Question · Written question

UIN 80979

Revenue and Customs: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

24 November 2021

Last action

29 November 2021 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

29 November 2021

Summary

To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (i) answered and (ii) not answered within five minutes in each of the last 36 months.

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Timeline

  1. 24 November 2021

    Written question

    To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (i) answered and (ii) not answered within five minutes in each of the last 36 months.

    Source: Commons

  2. 29 November 2021

    Answer

    HMRC performance information can be found here: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

    Source: Written answer

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